Showing posts with label Amazon customer service. Show all posts
Showing posts with label Amazon customer service. Show all posts

Thursday, August 20, 2020

Use caution when buying from Amazon

Holly Molly. I purchased a PS Vita that came to me defective. Weeks later all Amazon wants to do is let the "third party seller" give me the run around on a return. Apparently Amazon cares more about the sellers than the people who buy there. The supervisor Jason just hung up on me as I asked If I would have to just lose my $400. He said possibly, then hung up on me. WOW. Buyer beware

9/29/2020 Update:

After speaking to Amazon service I received the refund a few days after the conversation. I then ordered a new Vita that took 10 days to ship and never actually did. 10 days after placing the order I canceled it, I then was able to purchase a better (Sapphire Blue!) Vita. This one shipped in only 5 days and was PERFECT!! Amazon has always been good with all the other things I have bought from them. I got nervous based on their actions but they made it right and I am happy. But, know it's better to 'add to cart' and try to buy things direct from Amazon rather that from a third party seller or using the 'buy now' button. Live and learn